Customer Success Specialist

About The company

Keka was born out of frustration from using software that sucks. They were a 100 person technology firm that needed a "HR and Payroll" system for managing their employees.

Of the plethora of HR products available in the Indian market, they haven't seen one that cared for employee experience and all carried year's old legacy of antique computer clunkiness. They resorted to building one ourselves and if the early customer feedback is any indicator, they seem to have done the job well!

While Keka aspire to build the awesome ever HR and Payroll platform for India, they aren't a HR or Payroll domain services firm. They believe that's a positive change they bring to the market. Their understanding of the problems in this domain as one of its users, backed with their technology expertise makes them the killer team!

As business owners of 150+ employees they understand the pains and pleasures of running a small enterprise and Keka is the solution.

Website address: www.keka.com

Job Profile: Customer Success Specialist

Job Location: Hyderabad

Desired experience: 0-1 Year

Course Specialization: Any Graduate

Batch: 2015-2016

Probation/Training Period: 6 months

Salary: INR 1.8 LPA - INR 2 LPA (Depending upon the candidate’s performance during the interview)

Bond: 18 Months

Date of Joining: Immediate

Tentative Interview Date*:  Will be communicated post registration window is closed

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Interview Process:

- Group Discussion

- Face to Face Round

Job Description:

- Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction.

- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product.

- Develop and nurture customers for advocacy.

- Work with client’s aid the customer in achieving their goals.

- Work to identify and/or develop upsell opportunities.

- Advocate customer needs/issues cross-departmentally.

Skills Required:

- Cheerful, Optimistic go getters

- Learn-ability is more valued than skill set.

- Impeccable written and verbal communication skills.

- Detail oriented and analytical.

- Strong team player but still a self-starter.

- You’re driven: No one needs to push you to excel; it’s just who you are.