Customer Success Intern

About the company:

What we do? 

LeadSquared is a leading customer acquisition SaaS platform used by over 10,000 users worldwide to run their sales and marketing processes. Our goal is to have million+ users on our platform, which is an extraordinary and exciting challenge for Engineering team to work on. We build software for marketers and sales professionals in SMBs to help them acquire more customers. 

Why we exist? 

With most purchase decisions of services and products influenced or made online, marketers and sales pros cannot do their jobs without technology and tools. Naturally, there are dozens of business ventures trying to address these needs. Most of them are taking an approach of solving one or two problems at a time. That still leaves a big challenge for the marketers to integrate them and get the analytics right. This is neither easy nor affordable for most of them. LeadSquared tries to integrate all critical marketing and sales processes in one system so they don’t have to spend money and time in integrating myriad systems. 

Quick Facts about LeadSquared:

- Top rated product on crowd review site G2crowd

- Listed as the best rated marketing automation vendor at TrustRadius

 - Listed among the top vendors globally at GetApp

- Featured as No.1 Marketing Automation Software in India by NASSCOM.

- Featured in Deloitte's Technology Fast 50 India 2014

- Ranked as one of the Top 20 Most Popular Marketing Automation Software Solutions by CAPTERRA

- Featured in India's Most Promising Startups in NextBigWhat List 2013 100+ Indian Startups

- We are among the 14 fantastic startups out of 19,400 in India

- We are in Red Herring Asia's Top 100 Finalists - 2014

- Featured in India's Most Promising Startups in NextBigWhat List 2013 100+ Indian Startup 

Here are some other online resources that you can look at:

www.facebook.com/leadsquared

www.linkedin.com/leadsquared

https://www.g2crowd.com/products/leadsquared/reviews

Website: http://www.leadsquared.com

Profile: Customer Success Intern

Salary Details: INR 2.16 LPA

Job Location: Bangalore

Courses Required: B.E/ B.Tech

Batch: 2018

Desired experience: Fresher

Tentative Date of Interview:  Will be communicated post registration window is closed

Tentative date of joining:  Immediate

Job Description:  

LeadSquared is looking for Customer Success Intern, your primary goal is enable successful adoption of Leadsquared platform by our customers. You will work closely with end customers across wide variety of industries/ domains. Customer Success Intern will help customers configure the Leadsquared system and train the customers to use the Leadsquared system in an efficient way.

Key Responsibilities:

- Understand and document the requirements form customers. 
- Configuration of the data set provided by customers. 
- Training the end users on Leadsquared platform. 
- Identifying usage related issues and helping the customers to solve the same.
- Communicate product feedback to improve user experience.

Key Capabilities:

- A bachelor's or master's degree engineering or technology
- Quick learner 
- Excellent critical thinking and analytical skills 
- Stellar listening, speaking, presentation and writing skills PHP/Python/Java/ Node Js development knowledge is a plus

Interview Process:

- Aptitude Test

- Technical Round

- HR Round