Customer Success- Chat Support

About the Company:
CommVersion is an online chat support service that enhances a website visitors digital experience. It provides companies with website communication support, that leads to conversions. Our live chat operators connect with your website visitors, much like sales representatives in a physical store. We engage with visitors in real time by answering their questions, and addressing their needs online. We offer a solution that is faster than email and more efficient than a phone. Increase your conversion rates and grow your list of customers via our outstanding online communication service.

Website: https://commversion.com/

Job location: Mumbai

Desired Experience: Freshers

Course Specialization: Any Graduate

Batch: 2019-20

Salary: INR 2.5 LPA
(The final CTC will depend upon candidate's performance in the interview and will be at the company's discretion)

Date of Joining: Immediate

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:
The Chat Operator must write fluent English. Candidates should be able to demonstrate an ability to effectively engage and interact with online customers in a variety of different situations and varying industries.
The operators should be able to deliver a high quality, accurate and consistent live chat experience usingestablished engagement scripts and canned answers, but should also be able to think on their feet when chat visitors go off script. Candidates should also be able to write and deliver accurate and precise leads that fully reflect the nature of the chat.

Key responsibilities:
- Effectively engaging with chat visitors, often several at a time and under pressure during peak periods;

- Learning new knowledge banks and understanding the nature of new clients and their products or services;

- Learning and following established key operator questions and scripts;
- Writing leads within a set timeframe and including appropriate and correct pieces of information;
- Sending leads to the correct client, email address and with the correct transcript.

Skill Set Required:
- Understanding live chat and experience with live chat platforms;
- Demonstrable ability to understand and respond appropriately to off-message user questions;
- Team player who loves working collaboratively in an innovative, fast growing & challenging environment.
- “Never say can’t” attitude that helps CommVersion consolidate its market-leading position.

Interview Process:
- Face to Face Interview Round