Customer Success Associate

About the company

They are team of 180 people spread across 3 countries - Their founding team consists of people from ISB, NSIT, IITs and NITs with very strong past entrepreneurial background and F&B experience. LimeTray counts very successful internet entrepreneurs as its angel investors along with Matrix Partners.  Their story starts with realization that restaurants making good food, 6 out of 10 times, drop the shutters in front of our very eyes. So, they at LimeTray, decided to help restaurants, by building products that would help them to run better. They help restaurants get online, help them engage with their customers and help them optimize their operations through a suite of products. In only three years, they have built successful relationships with some of the top brands in India including Burger King, Krispy Kreme, Mad Over Donuts, Bercos and nearly 2000 others!  

Website:  www.limetray.com

Job Profile: Customer Success Associate

Job location: Gurgaon

Desired Experience: 0-1 Year

Probation/Training Period: 3 Months

Salary: INR 2 LPA – INR 2.5 LPA

Course Specialization: BBA/ B Tech / B.com

Tentative date of joining: Immediate

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:-

-Solving client tickets/concerns w.r.t. the products & services delivered

-Provide world-class client support by working with clients to establish critical goals

-Help in improving processes so we always optimize for better customer experience

-Identify patterns and help in making the support systems better as we scale.

-Every candidate should have their own laptop under "Bring your own device" policy.

Skills Required:-

-Understanding of Product and Acumen to Learn - You should understand about the products that we offer and quickly learn the complexities in order to solve the customer tickets.

- Good communication skills.

-Customer Orientation - You excel is offering clients delight and seamless experience and instantly build a rapport with them acknowledging the situation, and displaying a genuine willingness tohelp

-Problem Solver - Clients can get a little complex in their queries. You are passionate about putting the customer first and like to handle their queries no matter what and you strive to find right solutions for them no matter how challenging the situation is

-Comfortable with Ambiguity - You enjoy high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers

-Presence of Mind - You know how to apply your mind to think through a complex problem and not lose your cool in dealing with clients

-Sharp, motivated and hard-working

Interview Process:

-Multiple Face to Face Rounds