Customer Service Voice

About Company:

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details - all 90,000+ of us. From New York to New Delhi and more than 30 countries in between, we connect every dot, reimagine every process, and reinvent companies' ways of working. We know that reimagining each step from start to finish will create better business outcomes. Whatever it is, we'll be there with you - accelerating digital transformation to create bold, lasting results - because transformation happens here.
Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company. Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US$491.90 million to 90,000+ employees and annual revenues of US$3.00 billion as of December 31, 2018.

Website: https://www.genpact.com/

Profile Offered: 

•Customer Service: Voice: Rotational Shifts, Excellent communication Skills, Salary 2.28lakhs + Genpact Incentives + yearly Bonus + other insurance Benefits 

•Customer Service: Voice: Rotational Shifts, Excellent communication Skills+ regional Language (Tamil/Malayalam/Kannada) Salary 2.7lakhs + Genpact Incentives + yearly Bonus + other insurance Benefits 

Experience: Fresher

Course Specialization: Btech/BE (2020 Batch)

Interview process:

Round 1: Online Test once registration is done.
Round 2: Group discussion
Round 3: P&G round (Voice and Accent) 10 Minutes
Round 4: Operations round of interview 15 Minutes

Skills needed:

• Strong analytical skills.
• Must have strong written and verbal communication skills for client interactions.
• Quick learner.
• Effective team player.

Responsibilities:
• Should possess basic Technical Support/ Network Troubleshooting.
• Should be Comfortable with Customer Service/ Customer Support.
• Should have excellent communication skills on spoken English (Grammar/Pronunciation)
• Open for 24*7 working Environment.

Interview Location: Bangalore & Hyderabad.
(Please Note: Interview Date and Venue will be confirmed Post registration and pre-screening process is over)