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Alight Solutions

Customer Service Specialist

Alight Solutions

0 - 3 Years   |   2 - 5 LPA   |   New Delhi
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Job Description

About the Company:

Alight Solutions is the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive. Alight Solutions is looking for a Customer Experience Specialist

Website:www.alight.com

Job location:Delhi/Ncr

Desired Experience: 0-3 years

Target Batch Passout: 2014-2017

Salary: INR 2 LPA - INR 5 LPA
(The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)

Course Specialization: Any Graduate/MBA

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description & Skill Set Required:
-Customer Service through calls, Chats & emails
-Ensure timely and accurate service delivery at defined productivity levels
-Build client & domain knowledge to be able to deliver a resolution on the first conversation
-Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
-Maintain Internal & Client level delivery quality on calls, chats & email conversations
-Adhere to Customer Service Attendance & Accountability policies
-Execute issue /query resolution and ensure proper documentation & follow-up
-Identify, share and support operational improvements

Interview Process:
-Group Discussion
-HR rounds

Last date to apply: 12 April 2018

 


Education:

B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Des, B.E-Com., B.F.Tech, B.Sc., B.Sc.(Hons.), B.Tech/B.E., MBA

Work Experience:

0 - 3 Years

Salary

2 - 5 LPA

Industry

ITeS/BPO

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