Customer Service Representative(CSR)

About The Company:
Sun Knowledge is a leading global provider of Business and Knowledge Process Outsourcing services in US health care domain. We deliver proprietary technologies, workflow and business processes to meet our clients\\\' expectations and enhance their operational capabilities. Given our understanding of the health care industry and class leading technological capabilities, we are well-positioned to assume a leadership role among consulting and outsourcing companies. In the health care vertical, we provide end-to-end, cost effective services

Website: http://www.sunknowledge.com/

Salary:1.44 LPA – 1.80 LPA

Desired Experience:0-1 year of International BPO experience

Tentative Date Of Joining:Immediate

Interview Process:
-Typing Test
-Telephonic Interview
-Face to face interview(3 rounds)

Job Description:
-Provide customers with the required information related to the product or service/or gather information.
-Use questioning and listening skills that support effective communication.
-Apply the elements of building positive rapport with different types of customers over the phone.
-Keeps one updated with latest US healthcare rules & regulations.
-Applies critical thinking and critical decision making for completing tasks.
-Notifies Supervisor when an incident or situation may require escalation to a higher level.
-Apply the proper telephone etiquette to satisfy various customer situations.
-Identify voice skills and how to enhance a good telephone presentation.
-Prepares standard reports using Excel spreadsheets and MS Word documents.
-Displays Time flexibility towards shifts as per work floor requirements
-Identifies process improvements, offers solutions and communicates recommendations to management.

Skill Set Required:
-Excellent communication skills in English (Both Oral and written)
-Good leadership & analytical skills.
-Willing to work in 24/7 environment.
-An inherent quality of being a good team player with zeal to succeed.