loading
X
Chat
work
place

FIND JOBS

Post a Job
Sun Knowledge Pvt. Ltd

Customer Service Representative(CSR)

Sun Knowledge Pvt. Ltd

0 - 1 Years   |   1.44 - 1.8 LPA   |   Kolkata
Resume Buddy
Create a professional resume and increase your chances of landing this job.
Resume Buddy
Analyze your resume and get a detailed feedback to make it better.
Mock Interview
Get a realistic interview experience and feedback while at home using our AI-based tool.
Job Description

About The Company:
Sun Knowledge is a leading global provider of Business and Knowledge Process Outsourcing services in US health care domain. We deliver proprietary technologies, workflow and business processes to meet our clients\\\' expectations and enhance their operational capabilities. Given our understanding of the health care industry and class leading technological capabilities, we are well-positioned to assume a leadership role among consulting and outsourcing companies. In the health care vertical, we provide end-to-end, cost effective services

Website: http://www.sunknowledge.com/

Salary:1.44 LPA – 1.80 LPA

Desired Experience:0-1 year of International BPO experience

Tentative Date Of Joining:Immediate

Interview Process:
-Typing Test
-Telephonic Interview
-Face to face interview(3 rounds)

Job Description:
-Provide customers with the required information related to the product or service/or gather information.
-Use questioning and listening skills that support effective communication.
-Apply the elements of building positive rapport with different types of customers over the phone.
-Keeps one updated with latest US healthcare rules & regulations.
-Applies critical thinking and critical decision making for completing tasks.
-Notifies Supervisor when an incident or situation may require escalation to a higher level.
-Apply the proper telephone etiquette to satisfy various customer situations.
-Identify voice skills and how to enhance a good telephone presentation.
-Prepares standard reports using Excel spreadsheets and MS Word documents.
-Displays Time flexibility towards shifts as per work floor requirements
-Identifies process improvements, offers solutions and communicates recommendations to management.

Skill Set Required:
-Excellent communication skills in English (Both Oral and written)
-Good leadership & analytical skills.
-Willing to work in 24/7 environment.
-An inherent quality of being a good team player with zeal to succeed.


Education:

B.Sc., B.Tech/B.E.

Work Experience:

0 - 1 Years

Salary

1.44 - 1.8 LPA

Industry

ITeS/BPO

Resume Buddy
Create a professional resume and increase your chances of landing this job.
Resume Buddy
Analyze your resume and get a detailed feedback to make it better.
Mock Interview
Get a realistic interview experience and feedback while at home using our AI-based tool.
Please fill in the information below.

I agree that my application will only be submitted after I complete the concise test sent to my inbox.
Confirm
Cancel
  • Be a part of AMCAT pool
  • Get Feedback Report
  • Get certified for job roles
This is a premium job available to those with active AMCAT subscription.
Buy AMCAT and open premium jobs for you.
Your AMCAT subscription expired on 15/09/2019. Extend your subscription and apply to unlimited premium jobs.
  • Be a part of AMCAT pool
  • Get Feedback Report
  • Get certified for job roles
× SUBSCRIPTION EXPIRED!
×
Filters
Our website uses cookies to ensure you get the best experience. By browsing the website you agree to our use of cookies. Please note, we do not collect sensitive data and child data. See Privacy Policy.