Customer Service Representative

TeleDevelopment Services Inc. has been existing for 25 years now internationally, and here in the Philippines for more than 15 years. It has 4 core business. Consultancy, Training, Recruitment and Managed Solutions. TDS is the sole distributor of Versant in the Philippines. TDS is known for its quality candidates.

Website : www.teledevelopment.com

Job Profile : Customer Service Representative

Job Location : Ortigas, Quezon City(Philippines)
Note: Only Philippine candidates must apply.

Desired Experience : Fresher

Course Specialization : All Graduates

Batch : 2016

Salary: Upto PHP 20,000 Per Month

Tentative Date of Joining : May 2016

Interview Process:
-Written Test
-HR Interview
-Business Round

Tentative Date Of Interview : Will be communicated post registration window is closed.

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description :

-Service Customer of their needs
-Book reservations
-Communicate to customers
-Understands and offers better plan suitable to the usage of customer
-Communicate to customer through both voice and chat
-Receive calls, emails or chat
-Service clients accurately and professionally
-Rapport building
-Effectively investigate/ escalate and resolve customer complaints
-Document all interaction and transactions
-Coordinates with clients professionally
-Follow-up unclaimed funds
-cancel unclaimed transactions
-Confirm receipt of remittances

Skill Set Required:

-Strong English verbal communication skills, including active listening.
-High quality of customer service
-Good to Excellent comprehension skills
-Good to Excellent analytical skills
-High quality of customer service
-Tech Savvy
-Above average typing speed.