They are world-wide suppliers of system solutions in the field of positioning, fastening, demolition and construction chemicals. A world technological leader with operations in more than 120 countries all over the world, 9 production plants and 18,000 employees."
Profile Offered: Customer Service Representative
Job Location: Gurgaon
Course Specialization: Any Graduate/Post Graduate
Desired Experience: 0 - 2 Years
Roles and Responsibilities:
- To efficiently handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel.
- To build sustainable relationships of trust through open and interactive communication .
- Keep records of customer interactions, process customer accounts and file documents.
- Support sales team in creating quotations, order entry and support general inquiry. Utilize situation selling skills to convert prospects into buying customers to support Hilti's growth strategy.
B.Sc., B.Tech/B.E., M.Sc., M.Tech./M.E.
0 - 2 Years