Customer service representative

About The Company:

SIQES - an IT consulting firm head quartered in Noida, India. We specialize in end to end turnkey solutions for our clients. We believe in value added solutions right from the initial stages of the software development life cycle (SDLC) which includes planning and analysis to production and maintenance. SIQES is a leading professional, consulting and service entity with deep critical experiences in the Information Technology, Advisory Support, Software Development and Integration, and Program Acquisition. We are proud to be a part of our valued clients network serving in the US and Asia-Pacific. SIQES takes individual care for each project because we understand that every project is different and so are their needs and requirements

Website: http://www.siqes.com/

Salary: INR 1.5-1.8 LPA

Probation / Training Period: None

Desired Experience: 6 Months to 3 Years

Course Specialization: BA/BCOM/BBA/BBM

Target Batch Passout: 2012-2015

Bond: No

Tentative date of joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed.

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities :

·Effectively manage large amounts of incoming calls

·Identify and assess customers’ needs to achieve satisfaction

·Build sustainable relationships of trust through open and interactive communication

·Provide accurate, valid and complete information by using the right methods/tools

·Meet personal/team sales targets and call handling quotas

·Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

·Keep records of customer interactions, process customer accounts and file documents

·Follow communication procedures, guidelines and policies

·Take the extra mile to engage customers

Requirements:

·Proven customer support experience

·Track record of over-achieving quota

·Strong phone contact handling skills and active listening

·Familiarity with CRM systems and practices

·Customer orientation and ability to adapt/respond to different types of characters

·Excellent communication and presentation skills in English

·Ability to multi-task, prioritize, and manage time effectively

·Graduation – BA, B.Com (BE/B.Tech not required)

Interview Process:

-Face to Face Interview

Last date to apply: 22nd August 2016