Customer Service Representative (CSR) Female

About Us:

esmsys LLC was founded in 2003, as an exclusive consultant firm and an Enterprise Service Management company, and with many years of experience in the field of IT consultancy, Brand Development and Financial Services has now emerged as an organization to reckon with. As leading IT consultants, esmsys offers a wide range of consulting services to individuals and business owners in the area of Information Technology, and a host of other critical, niche services in Brand Development and Financial Services.esmsys deploys experienced network professionals and ensures that a trained team is aligned with the appropriate processes, technology, customer environment and objectives. esmsys provides a comprehensive set of services to support the design, installation, operation, management, and continuous improvement of IT infrastructures. Though we are based in India we cater to software development and IT consultancy requirements from across the world, as we have the expertise and presence to facilitate rapid growth forour business clients. esmsys has experience in providing a slew of software and IT services for up to 20,000 users. esmsys’ long history and extensive experience in supporting high security environments assures that we can proactively integrate security into each phase of the life cycle.

Location: Ahmedabad

Website: http://www.esmsys.com/

Salary: INR 1.8 to INR 2.4 LPA

Desired Experience: 0 - 1 years

Tentative Date Of Joining: Immediate

Interview Process:

- HR Interview

- Technical Interview

Job Description:
    
- Acquire thorough knowledge of various products marketed by the company

- Open and maintain customer records by updating account information in the backend

- Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests

- Resolve product or service problems by clarifying the customer’s complaint / issues

- Prepares product or service reports by collecting and analyzing customer information

- Contribute to team effort by accomplishing related results as required

- Manages the office and administration duties as per the Company policy

Skill Set Required:

- Excellent verbal communication skills in Gujarati is a must, command over English and Hindi languages will be an added advantage

- Knowledge / understanding of online user behavior

- Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must

- Proficient in using MS Office Software mainly  Word, Excel, Outlook &  PowerPoint with excellent documentation and presentation skills

- Possess an ability to establish a rapport with customers, identify their concerns and needs and provide effective solutions in a timely manner

- Good general knowledge as well as market knowledge of Real Estate sector in Gujarat