Customer Service Lead

About The Company:

MeraEvents.com, first Indian web based portal, dedicated to events, conferences, exhibitions & trade fairs, offering many unique features, would forever change the way events are organized.

We are one-point source for the events and trade fair industry, bringing related information at fingertips to the organizers, delegates, and service providers. Connecting one-another in a more professional, reliable, and effortless way.

MeraEvents.com is the primary product of Versant Online Solutions is being the one-stop solution for all your event needs. Versant Online Solutions has been the leader in innovation and has brought about a sea of change in the MICE industry.

Website: http://www.meraevents.com/

Salary: Upto INR 4.8 LPA

Probation / Training Period: None

Desired experience: 3-5 Years

Bond: No

Tentative date of interview: Will be communicated post registration window is closed

Tentative date of joining: Immediate

Job Description:

-Highly energetic, proactive and a go getter with a willingness to work in an aggressive growth set-up.

-3-5 years of total experience with minimum 1 year experience as lead in a Customer Service role.

-Should have experience of handling customer queries across multiple channels (calls, email, social media, etc.).

-Excellent written and oral communication skills.

-Willing to work and manage team in a 12X7 working environment including weekend and holidays.

-Should have a zeal to provide highest quality of customer service by being empathetic to customer problems.

-Ability to identify root cause and help implement permanent solutions to solve future customer issues.

-Ability to take independent initiatives and work under pressure situations.

-Knowledge of events and other online business would be an additional advantage .

Interview Process:

-Personal Interview

-HR round