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Customer Service Lead
About The Company:
MeraEvents.com, first Indian web based portal, dedicated to events, conferences, exhibitions & trade fairs, offering many unique features, would forever change the way events are organized.
We are one-point source for the events and trade fair industry, bringing related information at fingertips to the organizers, delegates, and service providers. Connecting one-another in a more professional, reliable, and effortless way.
MeraEvents.com is the primary product of Versant Online Solutions is being the one-stop solution for all your event needs. Versant Online Solutions has been the leader in innovation and has brought about a sea of change in the MICE industry.
Salary: Upto INR 4.8 LPA
Probation / Training Period: None
Desired experience: 3-5 Years
Tentative date of interview: Will be communicated post registration window is closed
Tentative date of joining: Immediate
-Highly energetic, proactive and a go getter with a willingness to work in an aggressive growth set-up.
-3-5 years of total experience with minimum 1 year experience as lead in a Customer Service role.
-Should have experience of handling customer queries across multiple channels (calls, email, social media, etc.).
-Excellent written and oral communication skills.
-Willing to work and manage team in a 12X7 working environment including weekend and holidays.
-Should have a zeal to provide highest quality of customer service by being empathetic to customer problems.
-Ability to identify root cause and help implement permanent solutions to solve future customer issues.
-Ability to take independent initiatives and work under pressure situations.
-Knowledge of events and other online business would be an additional advantage .
- Job Responsibilities: Customer Service Lead
- Education: B.A.(Hons.), B.Com., B.Com.(Hons.), B.Sc.(Hons.), B.Tech/B.E., BAF, BBA
- Work Ex: 3 - 5 yrs
- Salary: 4.8 Lacs
- Industry: IT