First source Solutions Limited - Customer Service - Bengaluru
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First source Solutions Limited

Customer Service

First source Solutions Limited

0 - 2 Years   |   Confidential   |   Bengaluru
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Job Description
About the Company:
Firstsource is a leader in business process outsourcing, offering a broad portfolio of core enterprise and industry-specific services. The Company�s approach puts process in the forefront, coupling deep process knowledge and insights with targeted analytics and pragmatic reengineering to deliver an integrated solution. Services are seamlessly delivered using the Rightshoring model to meet a clients business objectives and cost reduction strategy.
The demand for BPO continues to be driven by the economic need to deliver quality, cost efficient services and the business requirement to remain competitive and innovative. We focus on meeting the individual needs of our clients and delivering measurable service improvement and value.

Website: www.firstsource.com

Profile Offered: Customer Service

Job Location: Bengaluru

Course Specialization: Any Graduate in Any Specialization,Any Postgraduate in Any Specialization

Desired Experience: 0 - 2 years

KEY RESPONSIBILITES :
Answers incoming customer calls/chats with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call or chat.

KNOWLEDGE AND SKILLS:
Excellent communication skills
Polite and customer service oriented
Exhibits patience and empathy to resolve customer queries
Typing Skills: 15 wpm with 85 % accuracy


Education:

B.Com., MBA, MMS

Work Experience:

0 - 2 Years

Salary

Confidential

Industry

ITeS/BPO
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