Customer Service
Advatix APAC Logistics Private Limited
0 - 5 Years
|
Confidential
|
Gurgaon
Advatix APAC Logistics Pvt. Ltd. Is a 100% subsidiary of Advatix Inc., USA.
Advatix is a team of the world's top supply chain and logistics experts with a laser focus on helping our clients transform their operating models and become the leader in their markets.
Advatix provides business consulting services to eCommerce and retail companies to improve their Supply Chain and Logistics operations, using data analytics and technology.
Website: www.advatix.com
Profile Offered: Customer Service
Job Location: Gurgaon
Course Specialization: Any Graduate in Any Specialization, Any Postgraduate in Any Specialization,
Desired Experience: 0 - 5 years
Requirements:
Excellent Communication skills(written and spoken)
Candidate must be graduate
Experience of working in International BPO process.
Experience working with customer service
Ability to stay calm when customers are stressed or upset
Comfortable using computers
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Roles and Responsibilites:
Maintaining a positive, empathetic and professional attitude towards customer at all times.
Responding promptly to customer inquiries.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Keeping record of customer interaction, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Manage large amounts of incoming calls/emails.
Providing feedback on the efficiency of the customer service process.
Identify and assess customers' needs to achieve satisfaction.
Go the extra mile to engage customers.
Education:
B.A., B.Com., B.Sc., B.Tech/B.E., BBA, BBM, BMM, BMS
Work Experience:
0 - 5 Years
Salary
Confidential
Industry
ITeS/BPO
