Customer Service

Company Profile:

Microsoft Silver Certified, iN Technologies, is a proud member of NASSCOM. iN Technologies is one of the leading providers of IT enabled services spearheading its way into the world of technology. It was set up with a futuristic and clear vision of providing solutions that enables our customers to experience an environment of hassle free technology. Technology is something that grows and advances on a continuous basis, and so do we. This helps us give our clients the taste of the best of the available technology and we have never looked back since our establishment in 2011.

Website: https://www.technologiesin.com

Job Location: Gurgaon

Desired experience: 0.6-5 years

Salary: INR 3-3.6 LPA

Tentative date of Interview: Will be communicated post registration window is closed

Interview Process:

-HR Round

-Technical Round

-Machine Round

Work Description:

-      We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.

-      The target is to ensure excellent service standards and maintain high customer satisfaction.

Job Responsibility:

- Should have good convincing power

- Would be required to handle Customer Grievance

- Should be Comfortable with shifts timing

- High Level of Patience is required

- Identify and assess customers’ needs to achieve satisfaction

- Follow communication procedures, guidelines and policies

Other Skills:

- Problem Solver

- Communicator

- Attention to Detail, Ability to Research

- Basic Technical Knowledge

- Motivator and always encourage the team

Skills:

- Communication: Excellent

- Typing Speed: Good