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Customer Service Executives - US Travel

Protocol Solutions Pvt Ltd
2-5 years  |  2.5-3.5LPA  |  Noida

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Job Description

Company Profile: was founded on one fundamental principle - give customers access to the lowest fares without compromising great service. After first entering the market in 2006, has built a solid reputation for being the one of the first completely independent flight booking engines. This means we will always show you the absolute cheapest fares available displaying the lowest total travel price first without any compromise.


Job Location: Noida

Desired Experience: 2 - 5 Years

Salary: INR 2.5 – 3.5 LPA

Tentative Date of Interview: Will be communicated post registration window is closed

Interview Process:

- Face to Face Interview

Job Description: 

- To handle customer service calls from US Customers.

-To handle customers queries for international Flights, Hotel, Car, Travel Insurance.

- To ensure that customer escalations are resolved in an efficient and timely manner.

- Should be able to provide First Call Resolution.

- Meeting targets while maintaining quality.

Skill Set Required: 

- Excellent Communication skills

- Should have international BPO experience

- Working knowledge of GDS Amadeus and/or Sabre

- Ability to Work under Pressure

- Good selling skills

- Should have zeal to perform

- Willing to work 24*7


- Both side home pick up and drop

- Lucrative Incentives

- Excellent pay Package

- Meal Facility


  • Job Responsibilities: Customer Service Executives - US Travel
  • Education: B.A., B.Com., B.Tech/B.E., BBA
  • Work Ex: 2 - 5 yrs
  • Salary: 3.5 Lacs
  • Industry: IT

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