CUSTOMER SERVICE EXECUTIVE

Hercules Aviation Group is the undisputed leader in the country in providing end-to-end air cargo charter services in heavy lift operations, Passenger Charter Operation, Long-Team Aircraft Operations, Flight operations & Ground Support, Multi Modal Transport, Warehousing and Specialty Air Services at a Scale that add Power! Every Passing year!

Website: https://www.herculesaviation.com/

Job Description:-

Roles & Responsibilities:

To provide exceptional customer service to both internal / external Customers and to achieve department's objectives for timely freight booking, shipment pick up and related monitoring/coordination.
• Answer all incoming calls promptly and politely.
• Handle all air export shipment bookings via different channels of communication.
• Attend to customers' enquiries and provide quotes for freight charges via email wherever necessary.
• Provide flight details promptly and give timely feedback to customers on freight status.
• Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs.
• Ensure timely creation & updates for specific customers' SOPs.
• Good understanding of customers' profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
• Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
• Build good business rapport with both external and internal customers.
• Prepare and submit reports timely whenever required.
• Take on additional tasks delegated by Department Supervisor/ Manager.

Qualification:
Graduation in any stream with 1-2 years customer service related experience

Location : DELHI / HYDERABAD / BANGALORE / KOLKATA

Skill Set Required:
•Computer literate and able to operate email.
•Good interpersonal, communication and problem-solving skills.
•Good written and spoken English.

Profile/Designation: CUSTOMER SERVICE EXECUTIVE

Gender: FEMALE

Job Location: Delhi/bangalore/Hyderabad/kolkata

Desired experience: FRESHERS

Target batch Passouts 2022,2023

Course specialization:Graduates

Probation/Training Period: 3-6 Months Training Period

Salary & Stipend:
Stipend-16k-20k (as per communication skills)
Salary- 3-4 LPA

Tentative date of interview: Immediate
Tentative date of joining: Immediate

Interview Process:
1 HR round for Delhi candidates (Offline)
rest for other branches (Online)