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Customer Service Associate/Sr Customer Service Associate
About The Company:
Firstsource a leading global provider of business process management services for the position of CUSTOMER SERVICE EXECUTIVE. We offer a wide range of services across banking and financial services, telecommunications and media and the healthcare industry.
With over 34,000 employees, Firstsource ranks amongst India\\\'s fastest growing BPO companies.
Salary Details: 1.8-2.4 lac per annum
Desired Experience: 0-2 year
Tentative Date of Interview: Will be communicated post registration window is closed
Tentative Date of Joining: Immediate
-A CSA/SR.CSR in this role deals with a number of incoming callss pertaining to the clients business.
-The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction
-Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call or chat.
-Excellent communication skills
-Polite and customer service oriented
-Exhibits patience and empathy to resolve customer queries
-Typing Skills: 15 wpm with 85 % accuracy
Interview Process:Telephonic Round,F2F HR Interview
- Job Responsibilities: Customer Service Associate/Sr Customer Service Associate
- Education: B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.E-Com., B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BBA, BBM
- Work Ex: 0 - 2 yrs
- Salary: 2.4 Lacs
- Industry: Real Estate/Infrastructure/Construction