Customer Service Associate / Sr. Customer Service Associate

About the Company:
We are a leading Business Process Management (BPM) company, providing customer-centric business process services. Our network of delivery centers are spread across India, the Philippines, Sri Lanka, the UK and the US.
With a diverse array of resources, we can tap into our talent pools to ensure client proximity, deep market and domain expertise, and superior communication; called our ‘Right-shore’ delivery model. We leverage this model to serve organizations in the Banking, Financial Services and Insurance, Healthcare, Telecommunications & Media verticals.
We assimilate best-of-breed processes, develop intellectual property, adopt cutting edge technology, ensure on-time delivery and invest in quality services to confirm maximum customer satisfaction. We help our clients reduce operational costs, record process improvements and more importantly, focus on their core competence.
Our brand’s promise is – Business Process. Simplified.

Website: http://www.firstsource.com/

Desired Experience: 0 – 1 years

Last Date to Apply : 15-04-2016

Tentative date of joining : will be communicated post registration window

Salary : INR 1.8 – 2.7 LPA + Incentives

Job Description:  
- Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call or chat.

Skill Set Required:  
- Excellent communication skills
- Polite and customer service oriented
- Exhibits patience and empathy to resolve customer queries
- Typing Skills: 15 wpm with 85 % accuracy

Interview Process:
- HR Round
- Operations Round