Concentrix - Customer Service Associate - Greater Noida, Gurgaon, New Delhi, Noida
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Concentrix

Customer Service Associate

Concentrix

0 - 5 Years   |   1.5 - 3.2 LPA   |   Greater Noida, Gurgaon, New Delhi, Noida
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Job Description

About the Company:

A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 25 countries with a staff of more than 70,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.


Website: www.concentrix.com

Profile Offered: Customer Service Associate

Job Location: Delhi NCR

Course Specialization: Any Graduate / Under-Graduate / drop out / pursuing Bachelors- any fresher can apply.

Desired Experience: 0 - 5 years

Roles and Responsibilites:
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Support customers across Telecommunication, Financial Services & Healthcare vertical.
Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

Education:

B.Com., B.Sc., B.Tech/B.E., BMS

Work Experience:

0 - 5 Years

Salary

1.5 - 3.2 LPA

Industry

ITeS/BPO
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