Customer Service Associate

About the Company:
Artech is a full-service staff augmentation firm dedicated to providing mission critical human capital solutions. Founded in 1992, Artech has an estimated $810M annual revenue run rate for 2019 and about 10,500 employees and consultants across the US, Canada, India, and China. As a minority- and women-owned enterprise (MWBE), Artech is certified by the National Minority Supplier Development Council (NMSDC), the Women’s Business Enterprise National Council (WBENC), and the California Public Utilities Commission (CPUC). Artech is also an NMSDC Corporate Plus member and was recently ranked as the 11th largest IT staffing firm and the #1 Largest Women-Owned IT Staffing Companies in the U.S. by Staffing Industry Analysts (SIA). As a Tier-1 Preferred Supplier to over 80 Fortune 500 clients and federal government entities, Artech has extensive staff augmentation experience in both IT and non-IT categories. Artech provides a variety of workforce solutions to meet the needs of its clients in support of job categors such as Information Technology (IT); Engineering; Professional and Managerial; Scientific, Clinical and regulatory; HR; Legal; Sales and Marketing; and Finance and Accounting.

Website: www.artech.com

Job location: Noida

Desired Experience: 0-2 Years

Salary:  INR 2.0 LPA - 3.09 LPA

Additional Benefits:
- Transport Allowance- INR. 4000
- Night Shift Allowance- INR. 115 per night (If applicable)
- Meal Coupons(Zeta Card)- INR. 1100
- Over Time benefits (As applicable)
- Medical Insurance – INR. 5 L for each employee
- Life & Accidental Insurance for each employee

Course Specialization: Any Graduate

Tentative date of interview: Will be communicated post registration window is closed.

NOTE: CANDIDATES WILL BE HIRED ON THE PAYROLL OF AMAZON.

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge & Skills Required
Communication Skills:
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently

Computer Knowledge/Skills:
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment

Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Interview Process:
- Written Test
- Multiple HR Round