Customer Service Advisor

About The Company:

BC Management Services Pvt. Ltd. is a wholly owned subsidiary of the British Council Holdings UK and British Council Charity and is based in Noida, India. 
Under the auspices of Scale of Ambition, a global review of Support Services was commissioned under the Business Transformation Programme and which resulted in establishment of the Noida Global Shared Services Centre (GSSC) hub for delivery of Information Systems (IS), Finance and Centre of Excellence (CoE) services. The GSSC at Noida, India has been incorporated as BC Management Services Private Limited.

Website: http://www.britishcouncil.org

Profile: Customer Service Advisor

Job Location: Noida
   
Salary: Fresher- 1.5 LPA(During Training), 2.23LPA(Post Training)

             For Experienced- 2.23 LPA-3.3 LPA

Desired Experience:  0-3 Years

Tentative Date Of Joining: Immediate

Tentative Date Of Interview:  Will be communicated post registration window is closed.

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description-

-Proactively pick up calls and emails and be the first point of contact for the customer. 

-Provide customers with accurate information and achieve first time resolution.  

-Route/Transfer calls to appropriate resource/channel if necessary while following agreed telephony etiquettes. 

-Follow up with the concerned department/ customer to ensure the customer query has been resolved via email or phone. 

-Update excel sheets  to record every customer interaction promptly.  

 Skills Required- 

-Proficient in English Communication Skills is must.

-Knowledge of customer service principles and practices (Both Voice & E Mails related) preferred

-Good Computer (MS office) and keyboard handling skills 

Interview Process:

-HR Discussion

-Operations Round

-Voice Test