Email us
Register for free
Call us : 011-49657800
X

myAMCAT Login

Looks like we don't have any active jobs matching your criteria right now. Why don't you check out these other jobs:

All JobsJobs in LucknowJobs in Hyderabad

Customer Response Management

Happy Marketer
Experience0-2 years  |  Salary1.44-1.8LPA  |  Job locationKolkata

Only AMCAT takers can apply to this job. Give AMCAT right away!

You can still take AMCAT now and apply to this job and
also to 1000s of exclusive opportunities every month!

How AMCAT Works?

step
Every month over 50,000 job seekers like you take the AMCAT More than 10,000 job openings added to myAMCAT every month

Job Description

About The Company :

Happy Marketer is one of Asia’s leading digital consulting firms. Their merry band of marketers consists of 45 digital experts spread across Singapore and India.

Known as the #HappyTribe, they’re a group of hard-working digital marketers who are passionate about what they do. But they’re not afraid to let loose on the dance floor every Friday!

Website : www.happymarketer.com

Job Location: Kolkata

Desired experience: 0 - 2 Years

Course Specialization: B.Tech, BCA/MCA, BBA/MBA, BA/MA, B.Com./M.Com., B.Sc./M.Sc.

Batch: 2015/2014/2013

Training/Probation Period : 3 months

Salary: INR 1.44 LPA to INR 1.80 LPA

Bond: None

Date of Joining: Immediate

Last Date to Apply: Wednesday, 30-03-2016 till 12:00 pm

Interview Process:

- HR Screening

- Technical Interview

- Managment Round

Tentative Interview Date : immediate

**The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description :

The ideal candidate is a social media buff who is creative, detail-oriented, and passionate about pursuing issues to a resolution. The associate will be responsible to interact with thousands of customers via Facebook, Twitter and brand specified channels. He/She will ignite brand affinity by engaging in social conversation and handling customer feedback -- promoting brand advocacy and loyalty through impactful, dynamic one-to-one engagement..

  • Monitor social media channels for incoming posts from customers and Alerts Communications Manager and appropriate staff as issues arise and work with staff to resolve issues. (40%)
  • Respond to feedback and comments from customers and fans, adhering to brand voice and response guidelines. (40%)
  • Reporting: Identifies and reports on community trends to internal teams and advises on potential opportunities or risks. Monitors and measures the success of community engagement (i.e. number of power users, number of discussions, etc.), and provides reports for Communications Manager and executives. (10%)
  • Maintain familiarity with product/ solutions/ services in order to answer customer questions on the social channels. (5%)
  • Assist in crisis communications, answering guest questions in approved format. (5%)

Skill Set Required : 

  • Open to work in Weekday/Weekend rotational shifts
  • 0-2 years of social media and Web analytics experience
  • Self-starter with an entrepreneurial attitude
  • Ability to multi-task and juggle multiple projects at once
  • Proficient in Microsoft Word, Excel and PowerPoint
  • Immediate joiners required
  • Job Responsibilities: Customer Response Management
  • Education: B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Sc., B.Sc.(Hons.), B.Tech/B.E., BBA, BCA, M.A., M.A.(Hons.), M.Com.(Hons.), M.Sc., M.Sc. (Tech.), M.Sc.(Hons.), M.Tech./M.E., MBA, MCA
  • Work Ex: 0 - 2 yrs
  • Salary: 1.8 Lacs
  • Industry: IT
× SUBSCRIPTION EXPIRED!
Chat with us

     Welcome to AMCAT chat centre

AMCAT is India's largest employability test. Taking AMCAT can open up multiple job opportunities for you and it also provides you detailed employability feedback with suggested resources for improving your skills and increasing your chances of getting a job.

If you want to know more about AMCAT, want to buy AMCAT or have any support related questions, please fill the form and you can chat with our agents who are online (during business hours).



Email ID
All fields are compulsory
First name
Last name
Mobile number
Choose the topic of your chat
Email us
Your Query
Email ID
All fields are compulsory
First Name
Last Name
Mobile Number
Have you booked AMCAT?
Yes    No
Choose Query Type
Email Us
Call me back

     Welcome to AMCAT call me center

AMCAT is India's largest employability test. Taking AMCAT can open up multiple job opportunities for you and it also provides you detailed employability feedback with suggested resources for improving your skills and increasing your chances of getting a job.

If you want to know more about AMCAT, want to buy AMCAT or have any support related questions, please fill the form and Our agents will call you back .



Email ID
All fields are compulsory
First name
Last name
Mobile number
 
Please fill in the information below.