Customer Relationship Manager

About The Company: 

Vashi Electricals Pvt. Ltd is the largest Channel Partner of reputed brands of Industrial Products in India.

Started in 1978 in a 400 sq ft office in a Mumbai suburb, Vashi Electricals has transitioned into a 2,00,000 sq ft state-of-the-art Operations & Logistic centre at Bhiwandi. The Company offers 17 World-Class brands under one roof and caters to the needs of 15,000+ customers on a national level.

Started in 1978, the family business with a humble beginning and king size dreams initiated the change in pattern of response and service to the customer. The business process designed was committed to service customers in time. Focused commitment and efforts resulted in manifold growth and expansion of the network.

Vashi Electricals has a presence in 12 locations in India. While a lot has changed in Vashi Electricals in the last 38 years, there is one thing that remains unchanged - the Company's passion for Customer Service and *Commitment*!!

Today, Vashi Electricals is just more than an Electrical Channel Partner. We are a company of procurement specialists helping customers to lower supply chain cost with increase in efficiency. We provide a basket of products under one roof to meet project or emergency maintenance requirements. Our strong workforce of over 500+ team members are working tirelessly to delivering in-time what we commit.

Website: https://vashielectricals.com/

Job location: Gurgaon

Desired Experience: Fresher

Batch: 2018

Course Specialization: B.E./B tech

Salary: Upto 12k (Depending upon your performance in the interview)

Tentative date of joining: Immediate

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Profile – Customer Relationship Manager (This is for Sales and Customer Support)

Job Description & Skill Set Required:

RESPONSIBILITIES:

•        Provides support to the Sales Team Additional support for other staff as necessary.
•        Improving the overall customer relationship, delivering reliable administrative support and customer service.
•        Acknowledging customers promptly and treating them in a courteous manner
•        Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information
•        Resolving customers’ queries within agreed authority
•        Producing file notes after any client meetings, summarising any additional actions required, including follow up calls
•        Sales activity planning, including reviewing existing customer files to identify sales opportunities.

SKILLS:

•         Strong knowledge of computers in a windows environment
•        Good in oral and written communication skills
•        Excellent interpersonal skills, able to communicate with a wide range  of          people
•        Strong customer service ethic
•        Work well in a team setting
•        Reliable and ethical, respecting customers’ confidentiality
•        Strong negotiation skills
•        Proactive and highly self-motivated
•        Comfortable approaching people

Interview Process:

Face to Face Interviews