Customer Relationship Manager

About The Company:

ZappFresh is a spunky new food brand determined to change the face of fresh meat supply in India forever. Be it the hygiene of the farm and the stock, the chopping room, the packaging, the certifications or the actual delivery. There vision is to be the first place meat-lovers look up when they need fresh, healthy meat at their fingertips. Whether it’s tender chunks of chicken, exquisite lamb cuts, sparkling fresh fish, the choicest bacon or other exotic meat.  

Website: http://www.zappfresh.com/
   
Salary: INR 5 LPA

Desired Experience: 1 to 3 Years
 
Tentative Date Of Joining: Immediate

Tentative Date Of Interview:  Will be communicated post regestration window is closed.

Job Description and Skill Set Required:

- Candidate will be the first point of contact of the organisation for query handling, customer grievances, relationship development and management, damage control

- Build relationships with existing clients to ensure that they are engaged and getting the most value from our product

- Handle customer orders on calls, whatsapp, and Website.

- Coordination with the operations team for order fulfilment.

- Analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.

- Oversee third party relationships with CRM vendors.

- Responsible for managing the direct marketing efforts for the Company\'s e-commerce business

- Work with team to create and implement campaigns that promote customer loyalty, re-engage lapsed customers, and drive new customer acquisition along with cross-channel spending

- Experience within a performance based environment preferred

- Passion for customer service

- Excellent verbal and written communication skills (Organize and communicate information clearly)

- Strong computer efficiency (Microsoft Office)

- Interest or experience in E-commerce related industry

- Ability to plan and prioritize daily tasks and responsibilities

- Ability to work independently to meet individual performance goals

- Proven ability to build relationships

- Demonstrated ability to work well under pressure


Interview Process:

- Multiple Face to face Interview