Incorporated in March 2008, Hotelogix provides a cloud based Property Management System to small & midsize Hotels which includes ( B&Bs, City Hotels, Serviced Apartment, Guest House, Multiple Properties). The aim is to provide an experience with increased efficiency and reduced dependency on manpower with our hotel property management system.
Website: www.hotelogix.com
Profile Offered: Customer Relationship Executive
Job Location: Noida(Sector-6 Noida)
Course Specialization: Any Graduate - Any Specialization
Desired Experience: 0 - 3 Years
Roles and Responsibilities:
- Provide chat, email support to resolve user problems with proactive troubleshooting.
- Follow predefined (as trained) support procedures and policies.
- Master the use of our support channels, processes & tools.
- Identify and report Partner/user issues & feedback through appropriate channels.
- Pro-actively identify opportunities to optimize and develop processes & tools geared toward improving internal. efficiency, resolution rate and customer satisfaction.
- Effectively and judiciously escalate issues with clear communication.
- Support team lead/ manager when required.
- CSAT/resolution rate initiatives.
- Ability and willingness to quickly complete large volumes of work with high quality.
- Work and communicate with cross-functional teams (engineering, sales, Account Management, product specialists, etc.) using various channels of internal communication regarding Partner issues.
To know more,please visit www.naukri.com/job-listings-Customer-Relationship-Executive-Hotelogix-Noida-0-to-3-years-190919001573?src=jobsearchDeskfailover&xp=5
Education:
B.Com., B.Tech/B.E.
Work Experience:
0 - 3 Years
Salary
1.7 - 3.5 LPA
Industry
ITeS/BPO