Customer Relationship Executive

About the Company:

Furlenco provides the fastest and most affordable rent furniture solution for a good looking home. Based out of Bangalore, we are today the first and only Home Furniture Subscription offering in the country. Our curated furniture range and experience is designed and developed by an in-house design and experience team, to suit the lifestyle needs of varied audiences spanning students to families and expatriates. Our packages include furniture, furnishings and décor, allowing for an instant, wholesome makeover.

Founded in 2012 by Ajith Karimpana, ex Morgan Stanley and Goldman Sachs, and alumnus of NIT, Jalandar and Temple University.

Working at Furlenco, means that you are an ambitious growth hacker, daring to be a part of a growth story. We are a youngish, diverse set of people that enjoy the fast-paced environment. So no matter where you come from, you will not be far from yourself here

Website: www.furlenco.com

Salary: INR 2.4 LPA - 3 LPA

Experience: 0 - 2 year

Job Location: Bangalore

Tentative Date of Interview: will be communicated post registration window is closed

Tentative Date of Joining: Immediate

Job Description:

-Establish and maintain good relationships with customers so as to facilitate further expansion of business with existing customers.

-Manage the team of Customer Retention Executives/Assistants and engages them to take ownership and deliver their best, develop and build capability of his team members and build a team climate where sharing of knowledge is promoted.

-Coordinate and collaborate with the heads to resolve any issues related to customer retention and to find ways of further improving customer retention.

-Manager position within the Customer Experience and Retention team tasked with developing and in–depth understanding of the customer, synthesizing findings, and deploying effective business strategies to drive retention and improve customer satisfaction results.

-Retention manager should have good communication skills and interpersonal skills, as they will be working with customers who might not be happy with their subscriptions / service rendered.

-Analytical and problem solving skills are needed in order to come up with solutions to the customer’s problems.

-Organisational skills in order to manage multiple customer accounts.

Skills Required:

-Excellent Presentation skills.

-Strong execution and result oriented.

-Excellent time management and multi-tasking skills.

-Details oriented.

-Continuously seeking knowledge about who our customers, their behaviour’s and what drives them.

-Proven ability to lead, motivate and gain commitment from colleagues at all levels of the organisation.

-Strong communication and influencing skills.

-Ability to multi-task and work well under pressure, to identify issues and work to resolve them.

-A self-starter and goal-oriented team player with a “Can Do” attitude.

-Ability to adapt to, handle, and overcome change.

-Ability to thrive and excel in a growing, dynamic and fluid environment

-Willingness to work in an early stage organisation with expectations towards sustainable growth.

Interview Process:

-Telephonic Screening

-Technical Round

-Cross Functional Round

-Face to Face with Head

-HR