Customer Relations Specialist

About The Company

Byju's the learning App (Think & Learn Pvt Ltd) is a leading provider of online education in India and a frontrunner in Edtech space globally.

- Currently we have around 8 million users globally spanning majorly across the regions of South Asia, South East Asia and Middle East.

- Our paid user base currently is at about 500,000 users who engage our app for about 40 minutes daily from 1701 towns in India. This is an unprecedented number in reach and has been possible only with help of a online+offline business model we follow.

- Our wide gamut of products range from 4th standard to 10th standard school curriculum, 11th-12th school & JEE/NEET products, CAT preparation, UPSC, GRE, GMAT, Banking exams, Campus recruitment etc.

- Our investors include a clutch of global funds and niche investors like Sequoia Capital, Sofina Partners, Chan Zuckerberg Initiative (Investment arm of Facebook founder Mark Zuckerberg and his wife Pricella Chan), IFC (Investment arm of World Bank), Lightspeed ventures, Times Internet and Verlinvest Fund.

Byju's have seen explosive growth in last 2 years with our revenue growing by 150%+ and employees growing to 2000 

Website: www.byjus.com

Job Location: Bangalore

Desired experience: 0 to 2 Years

Salary Details:  Upto INR 3.5 LPA (Depending upon the candidates’ experience and interview performance)

Probation Period: 2 months

Batch: 2015/2016/2017

Courses: Any Graduate/Post Graduate

Shift Type: Day Shift (11 AM to 8 PM)

Working Days: 6 Days- Tuesday to Sunday (Monday is a week off)

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Tentative date of joining: Immediate 

Job Description:

- He/She will be responsible handling inbound and outbound calls, respond to customer and prospect queries, knowledge of sales and customer service best practices

- Excellent communication, Analytical and multitasking skills

- Knowledge of social contribute to creating and maintaining good customer relationships and ensuring smooth business operations

- Place outbound follow-up calls to Customers 

- Answer questions about the product details, the company, and issues related to the product and services 

- Assist customers with any technical issues experienced with Product and escalate any issues to Tech Team/Management appropriately.

- Perform basic account maintenance activities

- Responsible for maintaining a high level of professionalism with customers and work to establish a positive rapport with every caller

- Answer incoming customer calls regarding service questions and general customer concerns

- Languages - English & Tamil/Kannada is a must

- Preferred Industry experience in Educational/Healthcare

Skills Required:

- Excellent interpersonal, written, and oral communication skills

- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

- Ability to learn and navigate new software quickly

- Hands on experience with ERP and CRM systems is a plus

- Ability to type 30 wpm+

Interview Process:

- Multiple rounds of face to face Interview