Scanova - Customer Relation Executive - Greater Noida, Gurgaon, New Delhi, Noida
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Scanova

Customer Relation Executive

Scanova

0 - 3 Years   |   3 - 5 LPA   |   Greater Noida, Gurgaon, New Delhi, Noida
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Job Description
About the Company:
We, at Scanova, believe that products bring real value and want to see India become a Product Nation. We want the world to use off-the-shelf scalable software products made and handcrafted in India.

To make a Product Nation, the simple first step is a product. Scanova, our first baby product, is a QR Code Management tool that allows businesses to create, design, manage, and track QR Code-based interactions. We also built a suite of products that revolve around QR Code technology-QR Code Generation & Design APIs and SDK, QR Code Batch Generation, QR Code Ticketing, and QR Code-based Authentication. We are also in the planning stage of pushing these products in non-English speaking countries by making our website and apps multi-lingual.

Website: www.scanova.io

Profile Offered: Customer Relation Executive

Job location: Delhi NCR

Course Specialization: B.Tech/B.E. in Any Specialization

Desired Experience: 0 - 3 years

Roles and Responsibilities:
Be the point-of-contact for enterprise customers (Abroad) and manage regular service requirements.
Resolve B2B customer queries via emails, live chat (Intercom), and occasional phone calls (Abroad).
Qualify sales potentials from leads through customer queries and use CRM tool (Hubspot).
Analyze customer queries to identify potential product features, help articles, and blog articles that enhance user experience and promote sales.


Education:

B.Tech/B.E.

Work Experience:

0 - 3 Years

Salary

3 - 5 LPA

Industry

IT
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