Customer Relation Executive

About the Company:
Rohin Industries- SuperBlanks brings to you the finest range of Sublimation Blank Imprintables. We are the largest importers, manufacturers and wholesale distributors for sublimation products, supplies, blank imprintables and accessories. SB stands for quality products and service. We entered the market when we realised there was a need for a reliable supply chain management system and have developed the most unique range of sublimation products.

Website: http://www.superblanks.com/

Desired Experience: 0 – 2 years

Last Date to Apply : 25-04-2016

Tentative date of joining : will be communicated post registration window

Salary : INR 1.2 – 1.8 LPA

Job Description :
- Calling prospective customers from existing database in order to provide information about products of Rohin Industries.
- Send the product catalogue and price list of products to the customers, follow up to get the purchase order.
- Coordinate with the stock department for on time delivery of the product.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Demonstrations of printing machines and product explanation to walk in customers and closing order.
- Resolve customers' service or billing complaints by performing activities such as exchanging product, refunding money, and adjusting bills.
- Check to ensure that appropriate changes were made to resolve client’s complaints.
- Contact clients in order to respond to inquiries or to notify them of claim investigation results and other planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Coordinate with accounts department for the pending payment, follow up with the client for the payment or arrange for billing.

Skill Set Required :
- Customer Service
- Communication skills
- MS-Office, Email Drafting Skills
- Judgment and Decision Making
- Problem Sensitivity
- Coordination skills
- Reporting skills

Interview Process:
- HR Round
- Interview with Reporting Head