Customer Onboarding Manager
WebEngage
1 - 3 Years
|
5 - 8 LPA
|
Bengaluru
WebEngage is a multi-channel user engagement platform which automates communication across users' life-cycle. It enables you to connect with them through these channels - Web Messages (notification, survey and feedback), In-App Messages, Push Notifications, Emails and Text Messages.
It builds enriched user profiles for every single user (registered, as well as anonymous) using your website and/or mobile app. Moreover, you can segment these users based on their behaviour, and engage with them via multiple channels. In a nutshell, WebEngage automates user engagement and helps you retain and grow your user base.Going steady on the mission to humanize all of the world's websites and mobile apps, we are assisting thousands of customers in 50+ countries. From enterprises like eBay, Lynda,Sendgrid, Snapdeal, MakeMyTrip, Avaya, Souq, etc. to thousands startups worldwide, we are helping them - Engage, Retain and Grow.
Website:www.webengage.com
Designation: Customer Onboarding Manager
Job Location: Bangalore
Desired experience: 1+ Years'
Salary: Good hike on Current CTC
The Customer Onboarding Manager owns the client onboarding process. Leads internal cross team meetings, ensures continuity between pre-sales and Customer Success, coordinates with cross teams to meet objectives and provides onboarding status reports.An Onboarding Manager is a unique role within our company that combines aspects of project management, process development, and efficiency innovation. Our Onboarding Managers leverage their organizational and social capabilities and knowledge of the WebEngage platform to manage cross teams and clients throughout the onboarding process.
Work Environment:
-Highly motivated, collaborative, and results driven
-Growing business within a dynamic and evolving industry
-Entrepreneurial approach to everything we do
-Continual focus on process improvement and automation
Essential Functions and Responsibilities:
-Exemplifies a hands-on approach to project management by managing multiple clients, cross teams and tasks with flawless delivery
-Acts as liaison between cross teams, communicating unique business issues that require special attention during the integration process
-Knows the Client, their business and their goals to integrate as efficiently as possible
-Collaborates with other cross-functional teams
-Maintains knowledge of all product features
-Establishes best practices and provides recommendations to ensure that all accounts within area of responsibility meet the maximum quality setup standards prior to launch
Knowledge, Skills, and Abilities:
-Comfortable holding others accountable to tasks and deadlines
-Meets and adheres to Service Level Agreement standards on a consistent basis
-Skilled negotiator, who acts as a cross team liaison
Communicates technical issues to a non-technical audience
Fosters collaboration with Engineering, Product, Sales, Tech, and Customer Success
Excellent documenter
-Thrives in a problem-solving environment
-2 years of implementing, explaining, and integrating technical programs for non-technical users. This includes clearly explaining processes and concepts.
SaaS experience a benefit
-Bachelor's degree in IT/Computer Science preferred
Strong problem solving skills
-Working knowledge of HTML,CSS, JavaScript, iOS and Android platforms
-Experience in Digital Marketing products will be an added advantage
Education:
B.Tech/B.E., BCA, M.Tech./M.E., MCA
Work Experience:
1 - 3 Years
Salary
5 - 8 LPA
Industry
ITeS/BPO
