Customer Executive

About The Company :
GDH Workforce Private Limited was founded in 2011 with the objective to transform the landscape of domestic household work and make its system professional. It is our deep conviction that the domestic workforce system must be formalized and well-organized for the benefit of both the client and the helper. As part of making this difference, we have partnered with like-minded NGOs such as Teach for India, SOS Childrens Village, Udyogam Foundation on projects designed to increase employability amongst the semi-literate and illiterate living on the very fringes of our society. We are a NSDC partner too!

Website: getdomestichelp.com

Job Profile : Customer Executive

Job Location : Hyderabad

Desired experience : 0 – 3 years

Course Specialization : Bsc/BCA/BBA/B.com/BA/Any Graduate

Training/Probation Period : None

Batches : 2015/2014/2013/2012

Salary : INR 96,000 – 1.44 LPA ( The Salary depends on experience/Skills /performance in interview rounds of the candidate )

Bond : None

Date of Joining : Immediate

Tentative Interview Date*: Will be communicated post registration window is closed.

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job description:

The individual would be responsible for the following :

-Make outbound calls to care professionals based on the missed call number or based on mobilization data and convert them to supply leads.

Convert Supply leads to placable hot candidates:

-Contact the Care professionals telephonically

-Validate the leads

-Manage the candidate registration process

-Coordinate with Field executives for skill evaluation and training activities

-Proactive actions to scan the database for various incomplete tasks in the value chain of supply mobilization

-Follow up for submission of proofs

-Follow up for background checks completion

-Follow up for attending training

-Record care professional interactions, update relevant databases and documents.

-Adhere to quality and compliance guidelines issued from time to time.

Required Skills and Competencies :

-Candidate should be able to professionally communicate in Hindi or regional language while dealing with care Professionals

Interview Process:

-Face to face followed by HR Round