Customer Executive

About Us:

NomNom Technologies is a subsidiary of Refiral Solutions Pvt Ltd. NomNom is a one stop destination for all food needs. We are a food ordering and personalized 
recommendation service on the phone where customers:
- can place order from any restaurant and get personalized recommendations about restaurants nearby
- experience a great call flow process with all calls answered by well trained executives and all calls answered under two rings
- get food delivered at their doorstep

Work with a very young, high energetic team with people from tier 1 and tier 2 colleges and top level past experiences, working towards a very innovative high potential idea. Not like other operations executive 
roles – join us to become an integral part of the core team, and would grow very fast with the companyWe are a marketing firm. We conceptualize, deploy and analyze marketing campaigns.

Website: http://www.hellonomnom.com

Job Location: Noida

Salary: INR 2.4LPA = 1.8(Fixed) 0.60(Variable) [Only Fixed salary will be applicable for the probation period]

Desired experience: 0.5 -2 Years

Tentative date of interview: Will be communicated post registration window is closed

Tentative date of joining: Immediate

Job Description:

This position involves high customer interaction as our executives would be the first point of contact for all customers calling on our number. Key responsibility areas would
include taking customer orders via phone, input food orders and up-sell food by making well informed and making relevant suggestions. The suggestions are established around our
interactive intelligence technology and CRM.

- Answers calls professionally and accurately take orders by means of phone, ensure that customer information is clearly maintained.
- Input customer orders in the database. Forward all customer requests precisely
- Elaborately describe menu information. Make knowledgeable, informed and articulate recommendations and suggestions regarding all menu items. Inform customers about approximate time frame for preparation, delivery etc.

Interview Process:

- Aptitude Test
- HR Round
- Manager Round
- Director Round