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Customer Delight Officer

1-3 years  |  2.5-4LPA  |  Gurgaon

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Job Description

About The Company:

Stylofie is an online marketplace for beauty and wellness centres & helps customers pick the beauty treatment of their choice, select their location and the salon they want to visit, choose a date and time according to their convenience, and book the services according to their needs. The company provides technology platform for discovery, comparison, reviews, payment and booking website, and mobile app for consumers.It has recently raised a seed round of US $250k from a Hong Kong based firm and is aggressively working on expansion plans.

Salary: INR 2.5 to 4 LPA

Desired Experience: 1 to 3 Years
Tentative Date Of Joining: Immediate

Tentative Date Of Interview:  Will be communicated post regestration window is closed.

Job Description and Skill Set Required:

• Managing customer service calls

• Handling customer escalations

• Managing customer booking process with suppliers

• Proactively taking ownership of customer issues for resolution

• Collecting customer feedback and presenting it back to Operations

• Very polished telephone communication skills - Articulate in Hindi and English

• Deep Empathy for people

• Proficient in MS Office

• Excellent typing & telephonic skills

• At least 1 year experience in a customer service role, preferably with e-commerce start-ups or premium credit card companies

Interview Process:

- HR Interview

  • Job Responsibilities: Customer Delight Officer
  • Education: B.Sc., B.Tech/B.E., BBA, MBA
  • Work Ex: 1 - 3 yrs
  • Salary: 4 Lacs
  • Industry: IT

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