Wipro Limited - Customer Care Specialist - Gurgaon, Noida
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Wipro Limited

Customer Care Specialist

Wipro Limited

0 - 3 Years   |   2 - 3.2 LPA   |   Gurgaon, Noida
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Job Description
About the Company:

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have a dedicated workforce of over 170,000, serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Website: www.wipro.com

Profile Offered: Customer Care Specialist

Job Location: Gurgaon,Noida

Course Specialization: Graduates in B.Com, B.A, BCA, BBA, BHM, BSc (Except B.Sc. IT, B.Sc. Stats, Maths Hons & Eco Hons)
B Tech, BE

Desired Experience: 0 - 3 Years

Roles and Responsibilities:

 

  • Your Impact as a Customer Care Specialist
  • Customer Service through calls, Chats & emails
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
  • Maintain Internal & Client level delivery quality on calls, chats & email conversations
  • Adhere to Customer Service Attendance & Accountability policies
  • Execute issue /query resolution and ensure proper documentation & follow-up
  • Identify, share and support operational improvements.

 

To know more,please visit www.naukri.com/job-listings-Excellent-Opportunity-for-Customer-Care-Specialist-at-Wipro-WIPRO-HR-SERVICES-INDIA-PVT-LTD-Gurgaon-Noida-0-to-3-years-010719000044?src=jobsearchDesk&sid=15619626429512&xp=14&px=1


Education:

B.Sc., B.Tech/B.E.

Work Experience:

0 - 3 Years

Salary

2 - 3.2 LPA

Industry

ITeS/BPO
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