FedEx Express - Customer Care Representative - Voice & Non - Voice - Gurgaon, New Delhi, Noida
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FedEx Express

Customer Care Representative - Voice & Non - Voice

FedEx Express

0 - 4 Years   |   2 - 2.2 LPA   |   Gurgaon, New Delhi, Noida
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Job Description
About the Company:
FedEx Express invented express distribution and is the industry's global leader, providing rapid, reliable, time-definite delivery to more than 220 countries and territories.

Website: www.fedex.com

Profile Offered: Customer Care Representative - Voice & Non - Voice

Job Location: Delhi NCR

Salary: Rs 2 - 2.25 LPA

Course Specialization: Any Graduate - Any Specialization

Desired Experience: 0 - 4 Years

Job Description:

  • Responds to all types of Customer calls/communications (self-service, product and services, invoicing, customs regulatory etc) using competency and available tools to provide optimum services, information and advice. Additionally, performs less complex traces and routine problem resolution
  • Contributes to assigned learning events, and uses appropriate methods to acquire a good understanding of changes and developments within the FedEx business (regulatory changes, systems, processes, products, value added services etc), together with developments with the Customers
  • Uses appropriate methods and tools to organise assigned types of transactions and new work requests. Includes receiving work via multiple channels, prioritising each transaction and maintaining required progress to consistently meet Customer expectations/FedEx standards
  • Performs realistic assessments of progress and escalates potential issues to minimise the incidence of escalated calls
  • Problem assessment Performs an appropriate level of research and for defined types of requirements/situations (could be self-service, shipments, invoicing, customs regulatory etc). Typically involves direct contact with either the Customer, other FedEx functions, GSP, accessing FedEx systems etc
  • Evaluates all relevant data to correctly understand the specific situation, the actual problem and its impact on the Customer. Seeks guidance as needed, to resolve more complex/unknown situations
  • Provides timely and workable solutions to Customer requirements/problems that are appropriate for each specific situation. Can involve offering the Customer alternatives, or when circumstances require, taking the initiative to provide solutions that are outside of normal procedures

 

To know more,please visit www.naukri.com/job-listings-Customer-Care-Representative-Voice-amp-Non-Voice-FedEx-Express-Transportation-Supply-Chain-Services-I-Pvt-Ltd-Delhi-NCR-0-to-4-years-050719003629?src=simJobDeskJD&xp=7


Education:

B.Com., B.Sc., B.Tech/B.E.

Work Experience:

0 - 4 Years

Salary

2 - 2.2 LPA

Industry

ITeS/BPO
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