Customer Care Executive (Tele Caller)

About The Company:
Tachyon was founded with the vision to provide revolutionary and customer-conscious internet services that can take the internet habits of Lucknow to another level! Tachyon intends to bring advanced technology like GPON and FTTH to households in Lucknow and revolutionize the standard of internet usage across the city. We hope to be pioneers when it comes to the standard of internet service and delivery at the same time, be influential on internet usage for a more globally competent city!

Website: http://tachyonbroadband.com/

Job Location: Lucknow

Desired Experience: 0-2 years

Course Specialization: Any Graduate

Target Batch: 2017-2020

Salary: INR 1.2 LPA - INR 1.92 LPA
(The final CTC will depend upon candidate's performance in the interview and will be at the company's discretion)

Bond: None

Tentative date of interview: Will be communicated post registration window is closed

Tentative date of joining: Immediate

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:
- Handling calls and providing on call support to clients.
- Responding to queries related to billing, sales etc.
- Remotely diagnosing the issue related to internet connectivity by guiding the client on call.
- Taking feedback from clients once their issue is resolved and updating the same on complaint portal and log sheet.
- Coordinating with field Technical Engineers and updating them about the complaints

Skills Set Required:
Communication Skills– should be strong communicators who are able to talk with customers and explain technical issues to people with no technical knowledge.
Well Mannered– The communication with client should be mannered and polite at all times.
Patient/Good Listener– the executive should be patient and listen to client carefully before giving any Input from his end.

Interview Process:
- Face to face round