Customer Care Executive

About The Company:
Vyapar is a FREE Business Accounting Software made for Indian Small Businessmen to deal with invoicing, inventory, accounting needs, and much more! The goal is to make a businessman’s daily routine less tiring and let them focus more on growing their business, less on paperwork.

Website: www.vyaparapp.in

Job Location: Bangalore

Desired Experience: 0-1 Years

Course Specialization: Any Graduate/MBA

Academic % Criteria 10th,12th,Graduation- Above 60% in all

Target Batch: 2017-2020

Probation/Training Period: 1 Months

Salary: INR 2.8 LPA - INR 3.5 LPA
(The final CTC will depend upon candidate's performance in the interview and will be at the company's discretion)

Tentative date of interview: Will be communicated post registration window is closed

Tentative date of joining: Immediate

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:
- Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
- Should be able to answer to emails timely ensuring adherence to the process standards.
- Follow up customer calls made wherever is necessary
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
- Input data into the company
- computer platform to keep each customer record updated.

Education and Experience:
- Graduate or equivalent
- Proficient in relevant computer applications
- Required language proficiency, especially Hindi and English.

Added Advantage:
- Knowledge or some experience in a call centre or customer service environment
- Good data entry and typing skills

Skill Set Required:
- Strong problem solving abilities on technical and accounting basics.
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Attention to detail
- Team work
- High level of professionalism
- Must be available to work some holidays and weekends (flexibility)

Interview Process:
- Face to Face Interview