Customer Care Executive

About The Company:

GSPL is an ISO 9001-2008 certified company with experienced and qualified manpower of 100 professionals. Our company is one of the few companies that can boast of services encircling the entire scale of BPO sector. GSPL is promoted by professionals who are occupied in dealing with customers with value-added services for half a decade according to their requirements. Our objective is to work with you, to listen to you and quickly to learn and propagate information that is essential for your specific requirements

Website: http://www.grapeservices.net/

Salary: Upto INR 2.16 LPA + Incentives

Job Location: Kolkata

Probation / Training Period: None

Desired experience: 0-1 Year

Bond: No

Tentative date of interview: Will be communicated post registration window is closed

Tentative date of joining: Immediate

Job Description:

1. Taking calls
2. Pitching sales
3. Closing the calls
4. Making sure of payment
5. giving transfer calls

Responsibilities

·Plan and execute all web, SEO/SEM, marketing database, email, social media and display advertising campaigns

·Design, build and maintain our social media presence

·Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)

·Identify trends and insights, and optimize spend and performance based on the insights

·Brainstorm new and creative growth strategies

·Plan, execute, and measure experiments and conversion tests

·Collaborate with internal teams to create landing pages and optimize user experience

·Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points

·Instrument conversion points and optimize user funnels

·Collaborate with agencies and other vendor partners

·Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

Skill Set Required:

-Strong Communication Skill in English.

-Should be Positive, Energetic and hard working

-Minimum 6 months experience in international BPO(Preferable)

Interview Process:

-Face to Face Interview