Customer Care Executive

Our SMART SERVICE Platform connects over 500 authorized service partners and more than 1,500 industry experts in 140 countries - empowering you to deliver consistent service excellence to build long-term customer relationships.

Website: www.b2x.com

Profile Offered: Customer Care Executive

Job Location: Ghaziabad

Course Specialization: Any Graduate

Desired Experience: 0 - 1 Years

Roles and Responsibilities:

• Responsible to ensure customer is satisfied with the services provided.
• Achieving the defined CSAT score.
• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and ser-vice inquiries.
• Provide pricing and delivery information.
• Perform customer verifications.
• Set up new customer accounts.
• Process orders, forms, applications and requests.
• Organize workflow to meet customer timeframes.
• Direct requests and unresolved issues to the designated resource.
• Manage customers' accounts.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints.
• Record details of actions taken.
• Prepare and distribute customer activity reports.
• Maintain customer databases.
• Manage administration.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.

To know more,please visit www.naukri.com/job-listings-Urgent-Requirement-of-Customer-Care-Executive-B2X-Service-Solutions-India-Pvt-Ltd-Ghaziabad-0-to-1-years-250919013437?src=jobsearchDesk&sid=1570173289577&xp=5&px=1