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Customer Care Executive
About the Company:
Morphedo is a fast-growing startup, with the goal of making 3D printing accessible and affordable to common mass. A day spent at Morphedo is exciting, full of creativity and fun-filled. If you are a person who enjoys challenges, is excited about technology and innovation, and loves working in a supportive, team-centric environment. Morphedo is the place you are looking for. We promise you a workplace that is exciting and empowering and an opportunity that’s as big as you want it to be.
Desired Experience: 1 - 3 years
Tentative date of joining : Will be communicated post registration window is closed
Salary : INR 1.44 LPA to INR 1.8 LPA
Job Description and Skill Set Required:
- Provide best-in- class customer service and problem resolution to customer.
- Meet customer requirements through first contact resolution.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Plan approaches and pitches. Generate leads for the sales team to grow the categories manifold.
- Interact with service providers regularly to ensure active engagement on the platform.
- Listen attentively to customer needs and concerns; demonstrate empathy
- Ensure customer understanding of the solution and provide additional customer education as needed.
- Record voice of customers and analyse triggers, scope of improvements, critical & trending issues.
- Report key customer metrics and update customer database.
- Work with marketing team to give insights about the customer to properly target and design promotional campaigns.
- Multiple rounds of face to face interviewa
- Job Responsibilities: Customer Care Executive
- Education: B.A., B.Com., B.Sc., BBA, BCA
- Work Ex: 1 - 3 yrs
- Salary: 1.8 Lacs
- Industry: IT