Customer Care Executive

About the Company:

Morphedo is a fast-growing startup, with the goal of making 3D printing accessible and affordable to common mass. A day spent at Morphedo is exciting, full of creativity and fun-filled. If you are a person who enjoys challenges, is excited about technology and innovation, and loves working in a supportive, team-centric environment. Morphedo is the place you are looking for. We promise you a workplace that is exciting and empowering and an opportunity that’s as big as you want it to be.

Website: https://morphedo.com

Desired Experience: 1 - 3 years

Tentative date of joining : Will be communicated post registration window is closed

Salary : INR 1.44 LPA to INR 1.8 LPA

Job Description and Skill Set Required:

- Provide best-in- class customer service and problem resolution to customer.

- Meet customer requirements through first contact resolution.

- Clarify customer requirements; probe for and confirm understanding of requirements or problem.

- Plan approaches and pitches. Generate leads for the sales team to grow the categories manifold.

- Interact with service providers regularly to ensure active engagement on the platform.

- Listen attentively to customer needs and concerns; demonstrate empathy

- Ensure customer understanding of the solution and provide additional customer education as needed.

- Record voice of customers and analyse triggers, scope of improvements, critical & trending issues.

- Report key customer metrics and update customer database.

- Work with marketing team to give insights about the customer to properly target and design promotional campaigns.

Interview Process:

- Multiple rounds of face to face interviewa