Customer Care Executive - Data Centre

Website: www.coslight.in

Profile Offered: Customer Care Executive - Data Centre

Job location: Delhi NCR, Manesar

Course Specialization: B.Tech/B.E. in Any Specialization, B.Sc in Any Specialization, B.A in Any Specialization, B.B.A / B.M.S in Management, B.Pharma in Pharmacy, B.Com in Commerce, B.El.Ed in Any Specialization, Any Graduate in Any Specialization, Diploma in Any Specialization, B.Arch in Architecture

Desired Experience: 0 - 3 years

Roles and Responsibilities:
Manage incoming calls and generate complaint no.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
MIS data management, Good knowledge of Excel.
Ability to learn new technologies.
Proven customer support experience or experience as aclient service representative.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.