Customer Care Consultant

About The Company:
OSR Consulting Services is here to provide you with expert assistance- Recruitment Services, HR Consulting Services, Outsourcing Services.

Website: https://osrconsultingservices.business.site/

Job Location: Bangalore

Desired Experience: 0-1 Years

Course Specialization: Any Graduate

Target Batch: 2019-2020

Salary: INR 1.8 LPA - INR 2.2 LPA
(The final CTC will depend upon candidate's performance in the interview and will be at the company's discretion)

Tentative date of interview: Will be communicated post registration window is closed

Tentative date of joining: Immediate

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:
- Answer incoming calls and respond to customer’s emails/ chats
- Management and resolve customer complaints
- Route calls to appropriate resources, Identify and escalate issues to supervisors,
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints
- Document all call information according to standard operating procedures
- Complete call logs and reports & Other duties as assigned

Skill Set Required:
- Graduate, Postgraduate or equivalent
- Excellent data entry and typing skills - 30 words per minute with 90% accuracy
- Knowledge of customer service practices and principles
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately
- Language capabilities – Excellent communication over English & Hindi (Written & Verbal) – one additional regional Language (Verbal): Tamil/ Telugu/ Kannada/ Malayalam/Bengali/Marathi - Not mandatory language

Note:
- The candidates should have below facility arranged as it will be on Work from Home Model for the first 1 OR 2 MONTHS till the COVID situation is under control and later should be ready to get back to office
- Log in timing: 9am to 9pm(to be logged in for 9.5hrs)
- Laptop / desktop Confg: (Windows 10 + Office packages ) + - UPS availability
- Internet speed ( Min 5 MBPS) - - Broad band / Dongle

Interview Process:
- Telephonic Round
- Online Test
- Trainer Round
- Final Round