Customer Care Consultant

Website address : http://www.britishcouncil.org

Desired experience:  0 - 1 Year

Course Specialisation: Any Graduate

Probation Period: None

Salary :

1. Fresher – Rs 500 Per Day
2. Up to 1 year of full time relevant experience – Rs 600 Per Day
3. More than 1 year of experience – Rs 700 Per Day

Note: This is a Part Time Job on per day basis. Candidates would be called when required.

Date of Joining: Immediate

Bond: 3 Months Agreement

Interview Process:

1. Basic English + Email Etiquette (written test)
2. Final  HR (face to face rounds)

Interview Location: Noida

Tentative Date of Joining: Immediate

Tentative Interview Date: first week of Feb 2015

Please Note that this is a tentative date of Interview, the exact date and venue will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description-

• To be the first point of contact for all customer related enquires
• Research on required information using available resources/applications
• Provide customers with information & resolution requested over the e-mails.
• Identify and escalate priority issues

Skills Required-

• Proficient in English Communication Skills.
• Knowledge of customer service principles and practices (Both Voice & E Mails related)
• Good Computer (MS office) and keyboard handling skills
• Understanding of Contact Centre processes, reporting, MIS etc.