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Customer Care Consultant
Website address : http://www.britishcouncil.org
Desired experience: 0 - 1 Year
Course Specialisation: Any Graduate
Probation Period: None
- Fresher – Rs 500 Per Day
- Up to 1 year of full time relevant experience – Rs 600 Per Day
- More than 1 year of experience – Rs 700 Per Day
Note: This is a Part Time Job on per day basis. Candidates would be called when required.
Date of Joining: Immediate
Bond: 3 Months Agreement
- Basic English + Email Etiquette (written test)
- Final HR (face to face rounds)
Interview Location: Noida
Tentative Date of Joining: Immediate
Tentative Interview Date: first week of Feb 2015
Please Note that this is a tentative date of Interview, the exact date and venue will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.
- To be the first point of contact for all customer related enquires
- Research on required information using available resources/applications
- Provide customers with information & resolution requested over the e-mails.
- Identify and escalate priority issues
- Proficient in English Communication Skills.
- Knowledge of customer service principles and practices (Both Voice & E Mails related)
- Good Computer (MS office) and keyboard handling skills
- Understanding of Contact Centre processes, reporting, MIS etc.
- Job Responsibilities: Customer Care Consultant
- Education: B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.E-Com., B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA, BFM, BHM 3 Yr., BHM 4 Yr., BIM, BIT, BJMC, BMM, BMS, Chartered Accountant, Diploma 1 Yr., Diploma 2 Yr., Diploma 3 Yr., LL.B, M. Pharm, M.A., M.A.(Hons.), M.Com.(Hons.), M.Phil., M.Sc., M.Sc. (Tech.), M.Sc.(Hons.), M.Tech./M.E., MBA, MBBS, MBE, MCA, MCM, MFM, MMS, MSW, P.G. Diploma 1 Yr., P.G. Diploma 2 Yr., P.G.D.B.A, P.G.D.B.M., P.G.D.C.A, Ph.D.
- Work Ex: 0 - 1 yrs
- Salary: 1.8 Lacs
- Industry: Education