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Customer amazement specialist

Walkover Web Solutions Pvt. Ltd.
1-0 years  |  3-4LPA  |  Indore

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Job Description

About The company

Being into the IT domain for over 4 years, Walkover specializes in web based application development and mobile application development. It has been creating innovative products since it was founded and continues to introduce new products from time to time.

Technologies we use

Core PHP, Python, Node.js, Android, Windows, open source software and powerful AWS servers. Walkover uses the best available technology - premium version of databases and so on, so that our products work smoothly.

Key Products

MSG91 (SMS solutions provider)

MSG91 is an internet based service that allows you to send SMS and critical alerts to the masses.

Product info:http://msg91.com/

Giddh (Accounting software)

Giddh is an extremely simple to use Accounting software that manages your day to day financial transactions in a systematic way so that it enhances the efficiency of your business.

Product info: http://giddh.com/

Website: www.walkover.in

Job Profile: Customer amazement specialist

Job Location: Indore

Desired experience: Minimum 1 year

Course Specialization: MBA/BE/B.Tech

Batch: 2012/2013/2014

Training/Probation Period: NA

Salary: INR 3 LPA to INR 4 LPA

Bond: None

Date of Joining: Immediate

Interview Process:

- Written Round

- GD Round

-HR Round

Tentative Interview Date*: Will be communicated post registration window is closed.

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

  • Scrutinizing the reports of trouble that are received by client and customer.
  • Should be able to provide the text and voice support .
  • Should have professional approach towards problems and responding to them in a timely

manner.

  • Should have basic and advanced level skills on computer and understand the technical process.
  • Responding to the issues of servicing with effective skills.
  • Should know how to tackle the queries of clients.

Requirements:

1. Should be extremely passionate and self-motivated.

2. Excellent analytical and problem solving skill , combined with the ability to provide quick resolutions to the problem.

3. Strong verbal and written communication are mandatory.

4. Act as an intermediary between the organization and client and /or customer such as dealing with the complaints and queries of consumer and /or client.

5. Technical support executives should possess a Bachelor’s degree and also have working knowledge of computers. In fact, they must have knowledge of technical details for working as technical support executive or in a similar capacity.

  • Job Responsibilities: Customer amazement specialist
  • Education: B.Sc., B.Tech/B.E., BCA, M.Sc., M.Tech./M.E., MBA
  • Salary: 4 Lacs
  • Industry: IT

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