Door Sabha Nigam Limited - Conference Specialists (Customer Support) - Chennai
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Door Sabha Nigam Limited

Conference Specialists (Customer Support)

Door Sabha Nigam Limited

0 - 3 Years   |   Confidential   |   Chennai
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Job Description
About the Company:
Door Sabha Nigam Limited is India's largest Independent Integrated Conferencing provider offering a wide range of generic and industry specific conferencing solutions to over 2000 satisfied corporate customer worldwide. Founded in 2004 and headquartered in Chennai, DSNL is the only conference provider in India with multiple telecom operators like Airtel, BSNL, Tata, Reliance and Vodafone under one roof.

Website: www.dsnl.co.in

Profile Offered: Conference Specialists (Customer Support)

Job Location: Chennai

Course Specialization: Any Graduate

Desired Experience: 0 - 3 Years

Required Candidate profile:

  • Customer Service experience.
  • Telephone etiquette, ability to comprehend and effective listening skills.
  • Focus on quality control measures and processes.
  • Problem Solving Acumen and conflict resolution skills.
  • Multi-tasking ability with a keen sense of detail.
  • Candidates must know to speak Hindi.

 

Roles and Responsibilities:

  • Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
  • Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
  • Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
  • Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication.
  • Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies.
  • Go the extra mile to query resolution, request completion and process closure.
  • Productive contribution to team effort by accomplishing the results as needed.

 


To know more,please visit www.naukri.com/job-listings-Conference-Specialists-customer-Support-Door-Sabha-Nigam-Limited-Chennai-0-to-3-years-120918006838?src=jobsearchDesk&sid=15699117872718&xp=24&px=1


Education:

B.Com., B.Sc., B.Tech/B.E.

Work Experience:

0 - 3 Years

Salary

Confidential

Industry

ITeS/BPO
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