Client Service Engineer

About the Company:
GreyOrange is re-imagining the warehousing & supply-chain industry. We design, develop and deploy advanced robotics systems at warehouses, distribution centres and fulfilment centres. Our expertise in robotics, hardware and software engineering help companies solves operational inefficiencies in their warehouses. With in-house Mechanical, Electrical, Embedded, UI/UX, Software Development and Quality Assurance teams, GreyOrange ensures unquestioned quality of all our products. Founded in 2011, GreyOrange has grown rapidly from a two-man team, and today has over 500+ employees. Our robots are increasing efficiency and accuracy, optimizing supply-chains and bringing scalability to over 50 locations across multiple countries in the world. GreyOrange is a truly global company with its headquarters in Singapore and offices in India, Hong Kong and Japan, providing 24x7 customer support globally. Over 35% of our employees work in the state-of-the-art Research and Development centre in Gurgaon, India. Our key clients include major e-commerce players such as Flipkart, PepperFry, Jabong and Sodimac, FMCG giant, and logistics companies such as Kerry Logistics, Aramex, DTDC, Delhivery, Gojavas and Ninjavan.

Website: www.greyorange.com

Job location: Tinsukia (Assam)

Desired Experience: 0-3 years

Target Batch Passout: 2014-2017

Salary:
INR 2.5 LPA (freshers)
INR 2.5 LPA to INR 3.5 LPA (experienced)
(The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)

Course Specialization: B.E./B.Tech (EC/EE/EI)

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description & Skill Set Required:
-Work within a cross country team to deliver products and deploy solutions.
-Support and maintain product installations at client sites.
-Perform and provide counsel on diagnosis and repair of equipment and systems (both hardware and software) in liaison with engineers across our various offices.
-Maintain inventory of spare parts as well as track costs incurred for maintenance and repair of deployed systems.
-Contribute to site-specific documentation and quality assurance information.
-Develop and contribute to measurements and reporting of performance indicators for site service objectives.
-Anticipate potential failure modes and propose changes to design and/or process for ongoing improvement of deployed systems at client sites.
-Ensure customer satisfaction through ongoing interactions with client representatives and system operators.
-Comfortable with Linux and Microsoft Operating Systems.
-Proficient in networking (TCP/IP), databases, programming and scripting languages.
-Availability to travel and be based abroad for extended periods will be a plus.

Interview Process:
-Online Test
-Skype/Telephonic Round

Last date to apply: 5 December 2017