Client Relationship Officer
ADROIT CORPORATE SERVICES PVT. LTD.
0 - 2 Years
|
Confidential
|
Mumbai
Adroit Corporate Services Private Limited (incorporated in 1994) is a SEBI Registered,Category-I, Registrar to Issues and Securities Transfer Company with Depository Connectivity with NSDL & CDSL.Adroit has the privilege of being the Registrar to some of the esteemed corporates. The company has diversified its operations to Banking Backoffice support and has already become a known name for its IT Solutions to BFSI Sector. Our technology Solutions are currently being used by many Public Sector, Private Sector, Co-operative Sector and Multinational Banks across the country. Adroit has presence in Mumbai, Bengaluru, Chennai and Vadodara extending our presence in pan India region in near future. Adroit has a highly motivated team of professionals. The team comprises of people with varied experience in general and to specific domains in particular.
Website: http://www.adroitcorporate.com
Profile: Client Relationship Officer
Job location: Mumbai
Course Specialization: B.Tech/BE/M.Tech/ME
Desired Experience: 0 - 2 years
Job description:
- We are looking for a Client Relations Manager to create and nurture long-term relationships with our customers.
- He/ She will resolve any issues that arise from customers to ensure that they are satisfied with our services.
- In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfil them.
- If you also have a background in customer service and knowledge of our industry, we would like to meet you.
- Your goal will be to help us safeguard our revenue and retain our customers.
Responsibilities:
- Build relationships with key employees among customers.
- Create plans to address clients' business needs.
- Advise clients on creating profitable processes.
- Schedule regular meetings with customers to ensure they are satisfied.
- Act as point of contact for complaints and escalate issues as appropriate.
- Help sales team up-sell or cross-sell services and products.
- Ensure both the company and clients adhere to contract terms.
- Study competition to find new ways to retain customers.
- Set sales and revenue targets and work diligently to meet them.
- Collaborate with internal teams (e.g. Operations, IT, Training) to address customers' needs.
Required Candidate profile:
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Sales force)
- Customer-oriented attitude
- Excellent communication and negotiation skills
- Exposure in BGV Background will be preferred
Education:
B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Des, B.E-Com., B.F.Tech, B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA, BFM, BHM 3 Yr., BHM 4 Yr., BIM, BIT, BJMC, BMM, BMS, Chartered Accountant, Diploma 1 Yr., Diploma 2 Yr., Diploma 3 Yr., LL.B, M. Pharm, M.A., M.A.(Hons.), M.Com.(Hons.), M.Des, M.Phil., M.Sc., M.Sc. (Tech.), M.Sc.(Hons.), M.Tech./M.E., MBA, MBBS, MBE, MCA, MCM, MFM, MMS, MSW, Nursing, P.G. Diploma 1 Yr., P.G. Diploma 2 Yr., P.G.D.B.A, P.G.D.B.M., P.G.D.C.A, Ph.D.
Work Experience:
0 - 2 Years
Salary
Confidential
Industry
IT
