Client Relationship Executive

In the last 17 years, Cordlife has dedicated its undertakings to achieve market leadership in the industry. Having built a distinguished brand name, the Group continues to strive for excellence by means of support from its experienced management team, dynamic key executives along with its quality product and service offerings. Cordlife believes the Group has in place a strong foundation for future expansion.

Website: www.cordlifeindia.com

Profile Offered: Client Relationship Executive

Job location: Mumbai

Course Specialization: Any Graduate in Any Specialization

Desired Experience: 0 - 3 years

Roles and Responsibilities:
To counsel expectant parents in person or telephonically and schedule presentations.
To meet expectant parents at their desired place and provide presentations.
To enroll clients, complete the documentations formalities and collect payments.
To coordinate for the logistics support upon intimation of the date, time & place of delivery by the client.
To ensure customer satisfaction through excellent after sales service and prompt query handling.
To generate referrals from existing clientele.
To execute different promotional activities like arranging Antenatal Classes (ANCs).
To maintain and strengthen relations with key stake holders doctors, hospital authorities, nursing home officials and existing clients.
To report daily activities, leads generated, follow ups, enrollments, etc. in C.R.M.
To keep track of competitor activities in the field and report the same to the line manager on a regular basis.
To adhere to company policies and procedures which are currently in effect or adopted from time to time.