Client Account Executive

Company Profile:

Unicommerce is the fastest growing Online Multi Channel Order Fulfillment Platform which enables E-commerce merchants of all sizes to sell more.

Selling at Multiple Marketplaces and Carts is very easy with Unicommerce at the back-end. It is comprehensive enough for big e-commerce players to rely on and easy enough for smaller online merchants to use. That\\\'s why Unicommerce is used by big e-commerce marketplaces like Jabong, Snapdeal, Lazada as well as hundreds of online Sellers.

Website:  http://www.unicommerce.com/

Job Location: Delhi

Desired experience: 0 - 4 years (with no gap in education/career)

Course Specialization: Any Graduates

Salary: 2.4 – 4.2 Lacs Per Annum

Tentative date of interview: Will be communicated post registration window is closed

Interview Process: Aptitude Test and interview

Job Description:

- Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.

- Use the flagship product of company to respond to common customer work/service order inquiries and requests.

Skill Set Required: 

- Position requires a high amount of customer interaction over the phone. Ensure that customers understand product information, and be able to provide additional information to customers as needed

- Listen attentively to customer needs and concerns; demonstrate empathy.

- Prepare complete and accurate work and update customer file.

- Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.

- Effectively transfer misdirected customer requests to an appropriate party.

- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

- Participate in activities designed to improve customer satisfaction and business performance