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Client Account Executive
Unicommerce is the fastest growing Online Multi Channel Order Fulfillment Platform which enables E-commerce merchants of all sizes to sell more.
Selling at Multiple Marketplaces and Carts is very easy with Unicommerce at the back-end. It is comprehensive enough for big e-commerce players to rely on and easy enough for smaller online merchants to use. That\\\'s why Unicommerce is used by big e-commerce marketplaces like Jabong, Snapdeal, Lazada as well as hundreds of online Sellers.
Job Location: Delhi
Desired experience: 0 - 4 years (with no gap in education/career)
Course Specialization: Any Graduates
Salary: 2.4 – 4.2 Lacs Per Annum
Tentative date of interview: Will be communicated post registration window is closed
Interview Process: Aptitude Test and interview
- Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.
- Use the flagship product of company to respond to common customer work/service order inquiries and requests.
Skill Set Required:
- Position requires a high amount of customer interaction over the phone. Ensure that customers understand product information, and be able to provide additional information to customers as needed
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Prepare complete and accurate work and update customer file.
- Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
- Effectively transfer misdirected customer requests to an appropriate party.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
- Participate in activities designed to improve customer satisfaction and business performance
- Job Responsibilities: Client Account Executive
- Education: B.Tech/B.E.
- Work Ex: 0 - 4 yrs
- Salary: 4.2 Lacs
- Industry: IT